Customer Service
We’re excited to assist you - here are two easy ways to contact us:
Call Us: 619-562-2799
(Mon-Fri 9am-5pm PST)
Email Us: http://invisiblechildren.com/about/contact-us/customer-service/
Most Popular Questions:
Why was my credit card declined?
How do I know if my order has been shipped?
Where do I find my order number?
What do I do if my order is missing an item?
Or, read our other Frequently Asked Questions.
Return Policy:
Returns are accepted within 30 days of the order ship date and all items must be in "as new" condition - unwashed, unworn, and unmodified in any way.
Items should be sent to us at:
Invisible Children
Attn: Return
1600 National Ave
San Diego, CA 92113
USA
We kindly ask that you cover the cost to ship the item back to us. Please include your original packing slip and a note briefly explaining the reason for your return. (If you do not have your packing slip, please include a note with your email address, order number, full name, and a brief explanation of the reason for your return.) Once we have received your package, we will refund your payment less your original shipping charge.
Exchange Policy:
Returns are accepted within 30 days of the order ship date and all items must be in "as new" condition - unwashed, unworn, and unmodified in any way.
Items should be sent to us at:
Invisible Children, Inc.
Attn: Exchange
1600 National Ave
San Diego, CA 92113
USA
We are only able to do even exchanges, meaning that the price of the item you received and the price of the item you are hoping to exchange for are equal.
Unless there was an error with you order on our part, we will require you to pay to ship your items back to us. Exchanges must be accompanied with your original packing slip with a brief note stating which style and size you will need. (If you do not have the packing slip, include a note with your order number and exchange information.)
